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FAQ

1. How long will my order take to ship?

Once the order is placed, your order will usually take 5-7 business days to produce, and will take another 14-21 days to arrive at your door. You will be sent an email with a tracking number once your order has shipped.

 

2. How can I track my order?

Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 5 business days, please let us know by emailing kosmosotaku@gmail.com. We will be happy to find out what exactly is going on with your order.

 

3. How do I modify or cancel my order?

We are committed to newly produced sneakers. We produce our sneakers daily and ship within the next business day of the order. If you need to cancel or modify your order for any reason please do so within 24 hours of placing the order by emailing support@kosmosanime.com , please send us your order number and the changes that need to be made. We will let you know as soon as possible if we were able to make the changes.

 

4. Does Kosmos Anime ship internationally?

Yes, we provide free shipping internationally, anywhere in the world

 

5. What payment methods do you accept?

We accept most major credit cards along with Shopify Pay, Google Pay, Apple Pay and PayPal

 

6. My order is damaged, missing, or incorrect. What should I do?

We strive to provide exceptional anime merch as well as customer service and will work with you to ensure your 100% satisfaction. If you are not pleased with any item, for any reason we will gladly replace it, exchange it, or refund the purchase price, please also check our Shipping & Return Policy for more info.

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